Chatbots have been around for years. You’re probably most familiar with the bots roaming Twitter, Facebook, Reddit, and Slack. Lately, the aforementioned social networks and communication tools, as well as other big communication-focused companies, have started building hundreds and thousands of them. But why? What’s the value of this software? Who’s building it and what for? With bots getting more advanced, there’s talk of chatbots replacing or merging with apps and websites in the near future. How likely is that to happen though? Let’s break it down and get to the bottom of this. What Are Bots For? Image Credit: Iryna Sunrise via...
Read the full article: Is a Chatbot About to Replace Your Favorite Smartphone App?
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